11th March 2025

Spinal Life Australia and Insight Holdings Consolidated Pty Ltd (Insight) are committed to respecting and safeguarding your privacy. We are referred to here as “us,” “we” or “our.”

This policy concerns the charitable fundraising activities conducted by us together, for Spinal Life Australia and particularly its Sporting Wheelies activities. Our contact information is provided at the bottom of this policy. For more information on Spinal Life or Insight, please see the contact details and the links to their policies at the bottom of this document.

This is a new privacy policy for the Gold Choice Lottery which is specific to personal information collected and used for the Gold Choice Lottery including for the draws for prizes, marketing the lottery and the sale of entries.

Spinal Life Australia Ltd (Spinal Life) is a charitable organisation dedicated to engaging, empowering and developing people with a disability to live the healthy, active and fulfilled live they choose. Sporting Wheelies is widely recognised as a leader in the field of sport and healthy activity for people with a disability. Spinal Life for Sporting Wheelies operates services, publicises all it activities, informs the community about its work, responds to your comments or questions, administers its giving and conducts fundraising to support its activities by seeking sponsorship, operating fundraising activities including telemarketing and raffles and researching supporter attitudes.

Reasons for collecting information
This policy applies to our activities in fundraising, telemarketing, events we organise and supporter management, and outlines how Spinal Life collects, uses and discloses personal information about our supporters and our contact records. This policy applies to Spinal Life and Insight as the Australian Privacy Principle entities and to the contractors which we use for our telemarketing fundraising.

How we collect information
We collect contact or personal information directly from you. This information may be collected from a number of sources including appeal letters and coupons, telephone enquiries and sales, donations, payments, event entry forms, merchandise sales, advertisement response forms, purchase of goods and services, mail services or otherwise, requests for information about our services, and via our websites for those purposes. We may record our phone conversations for which a notification is provided. In each of these sources we believe it will be reasonably apparent that our purpose is to seek your support for charitable support, for Spinal Life’s raffles and its charitable purpose. You will be notified of our continued interest in contacting you and of your right to decline to receive further contact from us. Please see the contact information below to act on that wish. The information we collect is limited to personal information which may include name, age, gender, contact details and payment information and to preferences or experience or knowledge of relevant issues which may help improve your experience.

Insight is a contracted service provider to Spinal Life and is responsible for the conduct of the Gold Choice Lottery. Our activities include conducting the game, banking your VIP support, customer service, operating the website and recruiting new supporters. For these purposes alone your contact has been provided to Insight. Please see our Gold Choice contact information.

A purpose for which we collect personal information may include marketing. We may send marketing material to you if you have consented to receiving this material, the material is related to a purpose for which you provided information (implied consent) or provided it gives you an opportunity to stop or opt-out of receiving this material. Spinal Life may contact you directly where it has acquired your contact details via information in the public domain such as phone book data or from data suppliers.

How we use information
We use mailing lists and collected information to update and maintain information and to contact new supporters. We use reliable mailing list companies, telemarketers, banking services and other suppliers who are also bound by the Privacy Act. We do not collect information about health, politics, religion, ethnicity or other information known as sensitive information except incidentally in our conversations with you.
We maintain the information we receive for accuracy and completeness. We do this during our contact with you and from external sources.

Where required for example for accuracy or to act on your request to decline further contact, we may update the supplier of contact information for changes in the information you give us in accordance with this policy and that supplier’s privacy policy. We disclose information about you to third parties with your express or implied consent.

Information Security
We take all reasonable measures to keep any information held about you secure and to keep this information accurate and up to date. Information collected is kept in secure locations including in soft form in secured servers and where required is encrypted during transmission or in storage. Contracted suppliers are required to provide data security including firewalls, router settings and virus and interception protection.

Retention of information
We do not retain information about you which is no longer required or is in use for fundraising. We dispose of records, files, letters and payment records in a secure manner and require suppliers to delete records from systems as soon as possible after completion of each task.

We must request and will retain information regarding all financial or potential supporters and those transactions for charity regulation, taxation and the conduct of raffles according to state legislation and related purposes.

Advertising Marketing
We may use Google AdWords Remarketing and/or Facebook Remarketing to advertise across the Internet, in particular on the Google Display Network and Facebook Network. AdWords and Facebook remarketing will display ads to you based on what parts of the website you have viewed by placing a cookie on your web browser.

This cookie does not identify you or give access to your computer or mobile device.

1. Opt out of Google’s use of cookies by visiting Google’s Ads Settings. [https://myadcenter.google.com/home?sasb=true&ref=ad-settings]
2. Opt out of a third-party vendor’s use of cookies by visiting the Network Advertising Initiative opt-out page. [https://thenai.org/opt-out/]

Overseas Processing
We ensure that the service providers which process personal information in any way, only do so according to an agreement which includes standards at least equivalent to or greater than the standards which would apply if that service provider was located in Australia. Such a transfer and disclosure may occur only for new contact acquisition. Some of our service providers are located in the United Kingdom, the United States (for example: Google Analytics) and the Philippines.

You are entitled to know what information about you we hold and to correct that information. We will give you access to the information we hold about you. We may ask you to pay for document retrieval if that is necessary.

At any time, you may choose not to receive any further communication from us, or to alter the frequency and type of communication you receive. Please contact Lottery Customer Services on 1300 to arrange this or if you would like further information.
We may amend our privacy policy from time to time. We will notify you of any changes by posting the details of the changes in this policy on our website at goldchoicelottery.com.au.

Feedback, Queries or Complaints
If you are dissatisfied about any aspect of our privacy policy in relation to your contact information, please contact us. We are happy to consider all feedback, provide answers and where necessary act on any reasonable or legal request. We may need to identify you for that purpose.

To contact us
Spinal Life Australia – Gold Choice Customer Services
1300 471 736 – sportingwheelies@charityraffle.com.au 

www.goldchoicelottery.com.au

www.sportingwheelies.org.au
www.sportingwheelies.org.au/support-us/gold-choice-lottery/

Spinal Life Lottery Privacy Policy
goldchoicelottery.com.au/privacy-policy/

To contact Spinal Life or InsightCFS generally

Sporting Wheelies
Spinal Life Australia Ltd (ACN 167 906 256)
109 Logan Road, Woolloongabba QLD 4102
1300 471 736
enquiries@spinal.com.au
www.SpinalLife.org.au

Insight Holdings Consolidated Pty Ltd (ACN 111 803 475)
241 Commonwealth Street, Surry Hills, NSW 2010
1300 365 896
c.service@insightcfs.com.au
www.insightfundraising.com.